FAQ
Discover responses to our frequently asked questions below.
Who is LilyJolly?
We’re delighted you asked! LilyJolly is an online publisher just beginning its journey, specializing in personalized books for children aged 3 to 12 years, with plans to expand into table games, various accessories, and delightful clothes for both kids and adults in the future. Our aim is to bring joy to young readers around the world with our unique and customized stories and create a fascinating brand with great products. Join us as we embark on this exciting journey of spreading happiness.
Where is LilyJolly based?
LilyJolly is based in Ukraine, a country currently facing the harsh reality of war for the past two years. Despite these challenging times, we're dedicated to spreading joy worldwide through our work and delivering happiness to doorsteps across the globe.
How do I contact LilyJolly?
You can easily get in touch with our delightful team of Customer Support Fairies by:
Completing our Contact Form
Sending an email directly to support@lilyjolly.com
Our team of Fairies offers tailored assistance from Monday to Friday, striving to respond promptly to all inquiries. If you haven't received an immediate reply, please don't worry - be assured, we diligently address every message we receive!
Where do we deliver our books?
We currently ship to the US, EU, UK, Norway, Switzerland, Canada, Australia, and New Zealand. If your country is not on the list, please send us an email (shipping@lilyjolly.com) and we will check if it is possible to deliver to your country.
How fast will we create new books?
This year, we plan to publish two more books. However, by 2025, we aim to adhere to a more ambitious schedule: releasing one book per month.
How do I make a personalized book?
Alright we have 5 amazing books, but in the near future, we will be creating even more. Explore our collection of personalized books, and we’ll put your child right inside the story, making it their own forever more. All you need to do to create a remarkable gift is add your child’s name, upload a photo or manually choose their character, and write your heartfelt dedication message. We’ll expertly bring everything together into a unique custom book starring your child, print it on high-quality paper, and deliver it straight to your front door!
How do I place an order with LilyJolly?
Just decide what kind of custom book you want to order, and then select the language preference for your book. After payment, you'll receive a link to a Google Forms where you can specify the child's name, upload a photo (or manually choose a character).
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Why do our books make such great gifts?
We believe that there is nothing more magical than receiving a book with your own name on it! We specialize in creating special personalized books for children, but that's just the beginning. In the near future, we will offer more than just books. Be sure to subscribe to our newsletters and follow us on Instagram to stay updated.